Yes, we ship across the EU with local fulfillment in Poland.
Your order is packed within 1 business day and handed to trusted regional couriers. Delivery times vary by country, but most EU orders arrive within 2–5 business days.

Orders within Poland typically arrive in 1–3 business days. For other EU countries, delivery takes 2–5 business days.
All candles are shipped from our local fulfillment centers and carefully packaged to arrive in perfect condition. You’ll receive a tracking link as soon as your order is on its way.

Shipping is free on all orders, with no minimum spend.

Every Calorra order is thoughtfully packed and shipped with care to ensure a seamless, elevated unboxing experience from the first moment to the final scent.

Yes. Every Calorra order arrives in elegant, ready-to-gift packaging — no wrapping needed. It’s a thoughtful unboxing experience, perfect for special occasions or quiet self-celebration.

Yes, absolutely. Once your order is shipped, you’ll receive a tracking link via email so you can follow its journey to your doorstep.

Yes, of course. We accept returns within 14 days of delivery. To be eligible, your candle must be unused and returned in its original packaging.

We’re so sorry your candle didn’t arrive as it should have. Please send a photo of the damage to support@calorra.com, and we’ll take care of it promptly — whether that means a replacement or a refund. Your experience matters deeply to us.

Scent Rituals™ are our signature philosophy — each candle is thoughtfully designed to guide you into a specific emotional state, whether that’s calm, clarity, focus, or comfort. It’s more than fragrance — it’s a daily ritual for presence and inner reset. Learn more here.

We use a natural, clean-burning blend of soy and beeswax — no paraffin, ever. Our scents are crafted exclusively from essential oils, free from any artificial additives, to create deep, emotive blends that fill your space without overwhelming it.

Our candles are made with pure essential oils and contain no synthetic fragrances, paraffin, or harmful additives. While we design them to be gentle and non-toxic, every pet and person is unique — we recommend consulting a veterinarian or allergist if you have specific sensitivities or concerns.

Each Calorra candle burns between 50 and 90 hours, depending on the vessel size, wick type, and how it's cared for. For the cleanest, longest-lasting glow, always trim your wick before each burn and allow the wax to melt fully across the surface.

We’re here for you. You can reach us anytime at support@calorra.com or message us directly on WhatsApp at +48 794 424 257. Whether it’s a question, a request, or a kind word — we’d love to hear from you.

Yes. Our packaging is plastic-free, recyclable, and thoughtfully designed to minimize waste — without compromising on elegance.

We hope you absolutely love your Calorra candle, but if something isn’t quite right, we’re here to help.

You can return your order within 14 days of delivery, as long as the candle is unused, in its original packaging, and safely packed for return.

To request a return, just email us at support@calorra.com with your order number and reason. Return shipping is the customer’s responsibility.

Once we receive and inspect the item, we’ll issue your refund to the original payment method.

We can’t accept returns on:

• Used candles
• Damaged items (if not returned upon delivery)
• Final sale or discounted items
• Gift cards

We don’t offer direct exchanges. If you’d like something different, simply return your item and place a new order once the return is approved.